Shipping & Delivery
Shipping fees vary depending on the brand and product, as all items ship directly from our partners. You’ll see available shipping methods and costs at checkout before placing your order.
For more details, please see our Shipping Policy or reach out to us at info@myformulai.com—we’re happy to help!
Orders ship directly from our trusted brand partners. Because of this, shipping timelines may vary and we cannot guarantee an exact delivery date. You’ll receive a tracking link as soon as your order ships.
If your tracking hasn’t updated or your package is significantly delayed, please email us at info@myformulai.com so we can look into it.
Not at this time. We currently only ship to addresses within the United States.
You can pause, cancel, or modify any active subscription from your account dashboard. Changes must be made at least 24 hours before your next shipment is processed.
Returns & Refunds
We do not accept returns or exchanges. However, if your product arrives damaged, defective, or if something is missing, please email us at info@myformulai.com within 7 days of delivery. We’ll work with you to issue a refund or replacement, depending on the situation.
Pricing & Discounts
We work closely with our partners to offer exclusive savings for Formulai members, but we do not guarantee the lowest prices and do not offer price matching at this time.
Membership & Personalization
During our beta period, membership is free. Members receive personalized product recommendations, access to exclusive pricing, and a curated experience tailored to their goals and lifestyle.
We use insights from a detailed intake quiz to generate science-backed, expert-approved recommendations. Every suggestion is tailored to your answers — no guesswork, just smarter choices. Want to learn more? See how it works!
We use your quiz responses to generate personalized recommendations and improve your experience. All data is anonymized and securely stored. We do not sell your information. Review our privacy policy here.
Account & How It Works
Create an account, take our personalization quiz, and unlock your wellness dashboard — complete with curated product matches, daily support tools, and member-only savings.
No, an account is not required — but you’ll miss out on exclusive member pricing and personalized recommendations. Creating an account gives you access to our tailored quiz, curated wellness dashboard, and discounted member-only pricing
No. Formulai membership is free during our beta period and does not include any recurring fees. Members receive personalized recommendations, exclusive pricing, and a curated wellness experience. We do offer optional product subscriptions on select supplements and beauty items. These are clearly labeled and can be managed, paused, or canceled anytime through your account.
Click “Forgot password?” on the login screen and follow the instructions to reset it. Still stuck? Email us at info@myformulai.com and we’ll help.
Product Questions
Yes. We only partner with brands we trust — prioritizing clean formulations, clinical research, high efficacy, and transparency. Learn more about our standards.
Our recommendations are for educational purposes only and do not replace medical advice. We always recommend checking with your healthcare provider before starting any new supplement or wellness product, especially if you're pregnant, nursing, or managing a health condition.
Each product page includes detailed ingredient lists. If you have allergies or sensitivities, please review ingredients carefully. For any medical questions, consult your healthcare provider.
No. Formulai does not provide medical advice, diagnoses, or treatments. All recommendations are for informational purposes only and should not replace consultation with a qualified healthcare provider. Always check with your doctor before starting any new supplement or wellness routine — especially if you’re pregnant, nursing, taking medication, or managing a health condition.
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